How it Works
My Lake Como Concierge is not an online agency, therefor you will always have the possibility to design and tailor made your tours and vacations
How to Reserve Our Services
Step 1 – Choose the services you would like.
Step 2 – Fill out the form for dates and details and send it to us
Step 3 – Within 24 hours you will receive a booking confirmation, if service is available for the selected date
Step 4 – Pay the service using Pay pall or bank transfer or Credit Card
If for some reason you need to cancel services rendered by My Lake Como Concierge, the cancellation policy guarantees:
- 100% reimbursement for services cancelled more than 20 days prior to service date
- 70% reimbursement for services cancelled 10-20 days prior to service date
- 50% reimbursement for services cancelled 6-9 days prior to service date
- No reimbursement will be granted for services cancelled 5 days or less in advance
Private Cruises Terms and conditions
Cruises are operated also in case of adverse weather conditions, boats offers covered seats for all guests. Only the captain/boat owner can decide to cancel a cruise in case of adverse weather condition ( including strong wind and/or high waves ). In case of cancellation decided by captain/boat owner the total paid amount will be refunded. The captain/boat owner is the only person in charge to decide about feasibility of a cruise, his judgement is undisputable
My Lake Como Concierge vigorously protects your privacy. We do not provide your personal details to any third party and proceed in accordance with Italian Law regarding privacy and treatment of personal details. You will receive no unwanted emails or contact unless requested
My Lake Como Concierge is a full licensed tour operator and travel agency based in Lake Como, providing services for individual tourist and leisure groups. Here on the Lake, you will be given the opportunity of private cruising, entertainment, historic sightseeing, food, wine, art, culture, sports, outdoor activities and a chic international social scene at your fingertips 365 days of the year. My Lake Como Concierge is an instrument for you to organize and manage your stay in Lake Como in a personal and convenient way. Thanks to our many years in the tourism industry, we are able to offer personalized, highly professional services.
In order to grant you about our professionalism and legacy, please find below all our legal identities:
My Lake Como Concierge, trade mark belonging to Mas Viaggi In & Out di Alessandra D’Alonzo – Via Giovio,33 – 22100 Como – Tel +39 031 264870
- Our tour operator license number : 208 05 released by the province of Como http://www.provincia.como.it/en/
- Chamber of Commerce id: 8Z2VKH http://www.co.camcom.gov.it/
- Insurance number :6231956 www.b-tinsurance.it
Do not book your tours with illegal and not authorized agencies, always ask for Tour operator license and insurance !